Table 3 Mean score with standard deviation and independents samples t-test of different items relating to physician-patient communication behavior (PPCB) by ethnicity

Your doctor greeted you in a way that made you feel comfortable

3.53 (±1.16)

3.27 (±1.09)

3.44

.001

Discussed your reason(s) for coming

4.04 (±).74

4.04 (±.80)

.04

.967

Encouraged you to express your thoughts concerning health problems

3.99 (±.76)

3.48 (±1.01)

8.41

<.001

Listened carefully to you

4.11 (±.77)

3.84 (±.87)

4.90

<.001

Understood what you had to say

3.93 (±.94)

3.62 (±1.04)

4.56

<.001

If a physical examination was required, the doctor fully explained

3.19 (±1.23)

2.47 (±1.24)

8.43

<.001

Explained the lab tests needed (e.g., blood, X-rays, ultrasound, etc.)

3.22 (±1.15)

2.45 (±1.26)

9.31

<.001

Discussed treatment options with you

3.73 (±1.00)

3.08 (±1.23)

8.54

<.001

Gave you as much information as you wanted

3.72 (±.92)

3.20 (±1.01)

7.77

<.001

Checked to see if the treatment plan(s) was acceptable to you

2.70 (±1.36)

2.14 (±1.32)

6.19

<.001

Explained medications, if any, including possible side effects

2.64 (±1.30)

2.19 (±1.25)

5.17

<.001

Encouraged you to ask questions

3.81 (±.86)

3.02 (±1.13)

11.57

<.001

Responded to your questions and concerns

3.73 (±1.01)

2.94 (±1.26)

10.14

<.001

Showed concern about you as a person

3.97 (±.82)

3.76 (±.94)

3.61

<.001

Involved you in decisions about your health as much as you wanted

3.56 (±.99)

3.17 (±1.13)

5.29

<.001

Discussed next steps including any follow-up plans

3.64 (±1.10)

2.83 (±1.35)

9.56

<.001

Checked to be sure you understood

3.63 (±1.09)

2.83 (±1.27)

9.84

<.001

Spent the right amount of time with you

3.98 (±.76)

3.43 (±.95)

9.34

<.001

Overall, you were satisfied with your visit to the doctor today

3.95 (±.83)

3.60 (±1.03)

5.40

<.001