From: Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH)
Factors and items | Cronbach’s α and rho |
---|---|
Factor 1 Communication and information (4 items) | 0.8a |
Q13. Did the doctor explain your illness and related issues concretely? | 0.4 |
Q18. Were medical professionals friendly and respectful during this visit? | 0.5 |
Q19. Did the doctor listen to the description of your condition patiently during this visit? | 0.4 |
Q22. Are you satisfied with the communication between you and the medical professionals during this visit? | 0.5 |
Factor 2 Professional competence (3 items) | 0.7a |
Q32. Do you think the medical professionals have done sufficient inquiry and medical check-up? | 0.4 |
Q34. Do you think the medical professionals followed the standard procedures during this visit? | 0.5 |
Q40. What do you think of the skills of the medical professionals in this hospital? | 0.5 |
Factor 3 Medical costs (5 items) | 0.8a |
Q46. Do you think the amount of money you spend this time was worthwhile regarding to your condition? | 0.4 |
Q47. Do you think the amount of money you spend on registration, diagnosis and treatment this time was reasonable? | 0.4 |
Q48. Do you think the amount of money you spend on medications this time was reasonable? | 0.4 |
Q49. Do you think the amount of money you spend on tests and examinations this time was reasonable? | 0.4 |
Q51. Do you think the medications the doctor prescribed this time were reasonable? | 0.4 |
Factor 4 Efficiency (3 items) | 0.8a |
Q42. Do you think the waiting time for registration and paying fees was reasonable? | 0.3 |
Q43. Do you think the waiting time for seeing the doctor was reasonable? | 0.3 |
Q44. Do you think the waiting time for examinations was reasonable? | 0.3 |
Factor 5 Health outcomes (2 items) | 0.8a |
Q38. Could the treatment relief your symptoms and pain effectively? | 0.4 |
Q39. Compare to your expectation, how do you evaluate the treatment outcome so far? | 0.4 |
Factor 6 Hospital recommendation (2 items) | 0.7a |
Q54. Would you still go to this hospital if you need to see the doctor next time? | 0.3 |
Q55. Would you recommend this hospital to your relatives and friends if they are sick? | 0.3 |