Table 3 Evidence of effects in Alberta

10

Consumer ability to perceive

Patients’ knowledge about PHC services increased, contributing to increased patients’ ability to perceive need for care.

Interviews

11

Consumer ability to seek

Exposure to services at the pop-ups improved patients’ knowledge about healthcare options they could access after the pop-up.

Interviews

12

Consumer ability to reach social/ community services

Patients were more aware of how to reach services after the pop-up.

Interviews

13

Consumer ability to reach PMC

Primary care practitioners accepted new patients at the pop-ups for ongoing PHC and consumers were able to reach these services after the pop-up.

interviews

20, 22

Health providers (incl GP/FPs), community, social service providers have knowledge skills & confidence

After the pop-ups, service providers reported they understood barriers faced by people accessing care and how to mitigate these barriers.

Interview data indicated this knowledge was enhanced by participation in the intervention.

Other provider survey, interviews

21

Services have policies, processes, procedures

Service providers reported they assessed and, where required, modified their organization’s policies, processes and procedures based on what was learned at the pop-up events.

Interviews

30

Collaborative inter-professional working relationships

After the pop-ups, service providers reported that their organizations do inter-organizational planning “well”.

Interview data suggested increased collaboration between service providers because of their experience at the pop-ups.

Other provider survey, interviews

31

Appropriate referrals

After the pop-ups, service providers reported that their organizations do referrals “well”.

Interview data indicated that service providers continued to implement the principle of warm handoffs in standard care after the pop-ups.

Other provider survey, interviews