How satisfied are you with the following aspects of the over-the-phone interpretation? | Percent reporting “Satisfied” or “Very satisfied” | |
---|---|---|
Providers (n = 127) | Patients (n = 41) | |
Overall satisfaction | 93 | 85 |
Timely access to interpreters/available in needed languages | 92 | 83 |
Quality of interpretation | 95 | 88 |
Professionalism of interpreters | 92 | 83 |
Confidentiality of interpretation | 91 | - |
Wait times | 89 | - |
Technology and equipment availability | 83 | - |
Training to use the program | 72 | - |
Program coordination/management | 70 | - |
Program reference materials | 63 | - |
TC LHIN leadership | 55 | - |
Relationship with doctor or health care provider | - | 93 |
Confidence in interpretation | - | 90 |
Your understanding of information provided during appointments | - | 90 |
Your ability to communicate with the doctor or health care provider | - | 90 |
Your comfort level during appointments | - | 85 |
Quality of telephone equipment | - | 76 |