From: Quality of uncomplicated malaria case management in Ghana among insured and uninsured patients
Quality of care variables | N | Satisfied (%) | Not satisfied (%) |
---|---|---|---|
Waiting time | |||
Insured | 483 | 61.5 | 38.5 |
Uninsured | 40 | 72.5 | 27.5 |
p = 0.167 χ2 = 1.907 | |||
Friendliness of staff | |||
Insured | 483 | 97.5 | 2.5 |
Uninsured | 40 | 97.5 | 2.5 |
p = 0.849 χ2 = 0.327 | |||
Satisfaction at reception | |||
Insured | 483 | 55.8 | 44.2 |
Uninsured | 40 | 57.5 | 42.5 |
p = 0.836 χ2 = 0.043 | |||
Satisfaction with consultation | |||
Insured | 483 | 97.9 | 2.1 |
Uninsured | 40 | 97.5 | 2.5 |
p = 0.856 χ2 = 0.033 | |||
Satisfaction at pharmacy/dispensary | |||
Insured | 483 | 64.6 | 35.4 |
Uninsured | 40 | 72.5 | 27.5 |
p = 0.313 χ2 = 1.017 |