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Table 7 Number of patients (%) who were satisfied with care by quality of care dimensions and health insurance status

From: Quality of uncomplicated malaria case management in Ghana among insured and uninsured patients

Quality of care variables N Satisfied (%) Not satisfied (%)
Waiting time    
Insured 483 61.5 38.5
Uninsured 40 72.5 27.5
p = 0.167 χ2 = 1.907    
Friendliness of staff    
Insured 483 97.5 2.5
Uninsured 40 97.5 2.5
p = 0.849 χ2 = 0.327    
Satisfaction at reception    
Insured 483 55.8 44.2
Uninsured 40 57.5 42.5
p = 0.836 χ2 = 0.043    
Satisfaction with consultation    
Insured 483 97.9 2.1
Uninsured 40 97.5 2.5
p = 0.856 χ2 = 0.033    
Satisfaction at pharmacy/dispensary    
Insured 483 64.6 35.4
Uninsured 40 72.5 27.5
p = 0.313 χ2 = 1.017    
  1. Source: Patient exit data January to April, 2011.