Skip to main content

Table 7 Number of patients (%) who were satisfied with care by quality of care dimensions and health insurance status

From: Quality of uncomplicated malaria case management in Ghana among insured and uninsured patients

Quality of care variables

N

Satisfied (%)

Not satisfied (%)

Waiting time

   

Insured

483

61.5

38.5

Uninsured

40

72.5

27.5

p = 0.167 χ2 = 1.907

   

Friendliness of staff

   

Insured

483

97.5

2.5

Uninsured

40

97.5

2.5

p = 0.849 χ2 = 0.327

   

Satisfaction at reception

   

Insured

483

55.8

44.2

Uninsured

40

57.5

42.5

p = 0.836 χ2 = 0.043

   

Satisfaction with consultation

   

Insured

483

97.9

2.1

Uninsured

40

97.5

2.5

p = 0.856 χ2 = 0.033

   

Satisfaction at pharmacy/dispensary

   

Insured

483

64.6

35.4

Uninsured

40

72.5

27.5

p = 0.313 χ2 = 1.017

   
  1. Source: Patient exit data January to April, 2011.